Friday, May 6, 2016

Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?





Bill Belichick of the New England Patriots is one of the highest-paid coaches in the National Football League; Forbes in 2013 estimated his salary as $7.5 million. His track record helps explain the high compensation: Belichick is the first head coach to enjoy double-digit victories in 13 consecutive seasons, and is the second, after Chuck Noll, to win four Super Bowls. He has coached the Patriots to 13 division titles in 16 years.

Arguably, Belichick and the Patriots have dominated the NFL longer than any other team since the NFC-AFC merger in 1970. But is his ability to extract world-beating performances out of some good-but-not-great players and even to motivate others to take pay cuts in order to play for him, an anomaly? Can unusually gifted managers improve employees’ performance to such an extent that it is a rational decision to take less to work for them?

Some academic research indicates the answer is yes. That is, by enhancing employee value managers can potentially add significant value to an organization.

This research is particularly important to recall this week, when, with the close of the NFL’s regular season, teams fire underperforming coaches and hire new ones. Are coaches worth the multimillion-dollar salaries they are offered? Is the same true of managers in the business world? Just what is the value of a top manager to the organization and employees?

Do baseball managers improve performance?

In 1993, Lawrence Kahn analyzed data from Major League Baseball, drawn from the 1969–1987 period, to estimate the impact of managerial quality on team and on individual players’ performance. Using a team’s winning percentage in a given year as the dependent variable, managerial quality, winning percentage in the previous year, and additional controls, he empirically demonstrated that a manager’s ability was a very important factor in converting player performance into team victories in baseball.

But it wasn’t just team performance that was enhanced by managerial quality.

“Kahn’s additional analysis showed that great coaches help players achieve better individual performance”

Kahn’s additional analysis showed that great coaches help players achieve better individual performance. Furthermore, he empirically documented the impact of newly hired great coaches, showing that “when a high-quality new manager takes over a team, the average starting player's performance relative to his lifetime statistics (accumulated under other managers) is greater than when a low-quality manager takes over the team,” he wrote in his paper, Managerial Quality, Team Success, and Individual Player Performance in Major League Baseball.

Subsequently, these players might be able to monetize their newly acquired levels of performance, either with their team or elsewhere.

On the football field

In the football world, Coach Belichick is known for meticulous attention to detail and for his defensive strategy. His eye for talent and his ability to elicit the most from his players—whom he uses in unusual positions and unconventional formations—have helped the Patriots maintain a high level of play year after year, despite their typically low draft position.

At the same time, Belichick has helped individual players magnify their abilities and excel. As Kahn demonstrated, great coaches do not just help teams win; they also help players achieve their fullest potential. That’s why some players are willing to work for less for great coaches creating a competitive advantage for their teams.

Several players have benefited handsomely from playing under Belichick. Consider Deion Branch. When the Patriots drafted the wide receiver in 2002, he signed a five-year $2.93 million contract. Though initially listed third on the depth chart, Branch started 11 of 15 games in 2003, leading the team with 57 catches for 803 yards; in Super Bowl XXXVIII, Branch caught 10 passes for 143 yards and a touchdown.

The following season, after suffering an injury, Branch finished the regular season with 35 receptions for 454 yards and four touchdowns. In the AFC Championship, Branch scored the first and last touchdowns, the final one a 23-yard run on a reverse, which clinched the game after the Pittsburgh Steelers had clawed their way back to be down by just a touchdown. Two weeks later, Branch tied a Super Bowl record with 11 catches for 133 yards and became the first receiver to be named Super Bowl MVP since 1989.

Though Branch’s statistics did not match those of the top receivers in the game, he earned a reputation as a big-game performer. In 2006 the Patriots offered him a three-year $18.85 million contract with $4 million signing bonus but Branch held out for more, sitting out preseason games and the first game of the regular season; the Patriots fined him $600,000. Later that year the Patriots traded Branch to the Seattle Seahawks; he signed a six-year $39 million contract extension with a $13 million signing bonus with the Seahawks.

The rich deal monetized Branch’s performance with the Patriots, capitalizing on his reputation as a big-game competitor and paying him far more than his statistics justified. In five years with Seattle, Branch started only 40 games and failed to fulfill his promise as a top receiver.

A pay cut pays off

Next, consider Corey Dillon. When the Cincinnati Bengals’ all-time leading rusher was traded to the Patriots in 2003, he had been scheduled to earn $3.3 million in 2004 and $3.85 million in 2005. Dillon voluntarily restructured his contract—effectively taking a pay cut of over $3.6 million—to facilitate his trade to the Patriots and play for Belichick.

In 2004, playing for the Patriots, Dillon rushed for 1,635 rushing yards and 12 touchdowns, setting career highs and franchise records. Dillon played a major role in New England’s victory in the divisional playoffs. And New England won its third Super Bowl thanks to a running game built around Dillon. In recognition of his performance, the Patriots restructured Dillon’s contract and paid him a guaranteed $10 million over two years and $25 million over five years.

The examples of Branch and Dillon illustrate that playing for a great coach paid off for both players. Dillon took a pay cut for a chance to make the playoffs and win a Super Bowl, and Branch took advantage of his performance under Belichick and was paid handsomely elsewhere, though it turned out that his performance was not as portable as he believed it to be.

What managers can learn

Kahn’s study on the effect of managerial quality on baseball team performance and Belichick’s example in practice offer valuable lessons that support the hype generated when coaches are hired.

First, all other things being equal, managerial quality strongly influences a team’s performance in baseball as well as football. In fact, Kahn finds that changing managers may affect a team positively when a newcomer is superior to his predecessor. In addition to winning, great managers increase teams’ revenues over their compensation costs. From a corporate point of view, this implies hiring and succession planning processes are very important in leveraging great executives and managers. It pays for firms to invest in hiring and developing great managers.

Second, a given year’s winning percentage is not affected by the previous year’s winning percentage controlling for other important factors; only current performance, influenced by managerial quality, matters. This finding implies that a team that keeps on winning does so because the manager influences the team’s ability to keep winning. In short, a manager can teach a team to win; Kahn argues that the winning habit is learned top down in an organization.

Kahn’s study offers additional insights.

An average player’s performance in a given season relative to his lifetime average improves more for a higher-quality manager than for a lower-quality counterpart. Great managers deploy their players by putting them in situations where they have the highest chance of success. Through training as well as motivations, even average players might become rising superstars.

"It pays for firms to invest in hiring and developing great managers"

In the corporate world, this is analogous to team leaders utilizing skillsets of their team members in jobs and on projects that enable them to excel and to showcase their talents. If people have the expectation that they can monetize the value of their improved performance, they will be more willing to accept a lower starting salary to work for a better manager. Great corporate leaders thus provide another source of competitive advantage because they have the potential to attract, leverage, and retain talented employees at lower overall cost to the firm.

Overall, one can conclude that teams that hire great managers get increased team and individual performance. Giving these findings, Kahn argues that hiring great managers is truly a bargain, both for the organization and for individual players. And yes, it can be a smart move to take a pay cut to work under a great leader. The career of Bill Belichick represents a notable example.

Source:

Thursday, May 5, 2016

G is for Google, A is for Alphabet


As Sergey and I wrote in the original founders letter 11 years ago, “Google is not a conventional company. We do not intend to become one.” As part of that, we also said that you could expect us to make “smaller bets in areas that might seem very speculative or even strange when compared to our current businesses.” From the start, we’ve always strived to do more, and to do important and meaningful things with the resources we have.

We did a lot of things that seemed crazy at the time. Many of those crazy things now have over a billion users, like Google Maps, YouTube, Chrome, and Android. And we haven’t stopped there. We are still trying to do things other people think are crazy but we are super excited about.

We’ve long believed that over time companies tend to get comfortable doing the same thing, just making incremental changes. But in the technology industry, where revolutionary ideas drive the next big growth areas, you need to be a bit uncomfortable to stay relevant.

Our company is operating well today, but we think we can make it cleaner and more accountable. So we are creating a new company, called Alphabet (http://abc.xyz). I am really excited to be running Alphabet as CEO with help from my capable partner, Sergey, as President.

What is Alphabet? Alphabet is mostly a collection of companies. The largest of which, of course, is Google. This newer Google is a bit slimmed down, with the companies that are pretty far afield of our main Internet products contained in Alphabet instead. What do we mean by far afield? Good examples are our health efforts: Life Sciences (that works on the glucose-sensing contact lens), and Calico (focused on longevity). Fundamentally, we believe this allows us more management scale, as we can run things independently that aren’t very related. Alphabet is about businesses prospering through strong leaders and independence. In general, our model is to have a strong CEO who runs each business, with Sergey and me in service to them as needed. We will rigorously handle capital allocation and work to make sure each business is executing well. We'll also make sure we have a great CEO for each business, and we’ll determine their compensation. In addition, with this new structure we plan to implement segment reporting for our Q4 results, where Google financials will be provided separately than those for the rest of Alphabet businesses as a whole.

This new structure will allow us to keep tremendous focus on the extraordinary opportunities we have inside of Google. A key part of this is Sundar Pichai. Sundar has been saying the things I would have said (and sometimes better!) for quite some time now, and I’ve been tremendously enjoying our work together. He has really stepped up since October of last year, when he took on product and engineering responsibility for our Internet businesses. Sergey and I have been super excited about his progress and dedication to the company. And it is clear to us and our board that it is time for Sundar to be CEO of Google. I feel very fortunate to have someone as talented as he is to run the slightly slimmed down Google and this frees up time for me to continue to scale our aspirations. I have been spending quite a bit of time with Sundar, helping him and the company in any way I can, and I will of course continue to do that. Google itself is also making all sorts of new products, and I know Sundar will always be focused on innovation -- continuing to stretch boundaries. I know he deeply cares that we can continue to make big strides on our core mission to organize the world's information. Recent launches like Google Photos and Google Now using machine learning are amazing progress. Google also has some services that are run with their own identity, like YouTube. Susan is doing a great job as CEO, running a strong brand and driving incredible growth.

Sergey and I are seriously in the business of starting new things. Alphabet will also include our X lab, which incubates new efforts like Wing, our drone delivery effort. We are also stoked about growing our investment arms, Ventures and Capital, as part of this new structure.

Alphabet Inc. will replace Google Inc. as the publicly-traded entity and all shares of Google will automatically convert into the same number of shares of Alphabet, with all of the same rights. Google will become a wholly-owned subsidiary of Alphabet. Our two classes of shares will continue to trade on Nasdaq as GOOGL and GOOG.

For Sergey and me this is a very exciting new chapter in the life of Google -- the birth of Alphabet. We liked the name Alphabet because it means a collection of letters that represent language, one of humanity's most important innovations, and is the core of how we index with Google search! We also like that it means alpha-bet (Alpha is investment return above benchmark), which we strive for! I should add that we are not intending for this to be a big consumer brand with related products--the whole point is that Alphabet companies should have independence and develop their own brands.

We are excited about…
  • Getting more ambitious things done. 
  • Taking the long-term view. 
  • Empowering great entrepreneurs and companies to flourish. 
  • Investing at the scale of the opportunities and resources we see. 
  • Improving the transparency and oversight of what we’re doing. 
  • Making Google even better through greater focus. 
  • And hopefully...as a result of all this, improving the lives of as many people as we can.

What could be better? No wonder we are excited to get to work with everyone in the Alphabet family. Don’t worry, we’re still getting used to the name too!





The Game of Thrones – Part 1 (Story of Indian Startups)



No this article is not about popular TV series with all gory action. But I could not find a better title to suit the current startup environment in India. With cut throat competition, mergers and acquisitions, exorbitant valuations, endless spending in marketing to get the market share, poaching of high profile executives, exits of top executives, layoffs, startups shutting down while new ones keep coming, the action is nothing less than what is there in “The Game of Thrones”.

But before I talk about India’s startup scenario, let me talk about a marketing game which I played during my MBA.

It was a simulation game and the objective of game was to teach some basic marketing concepts. The whole class was divided into 6-7 teams, each acting as a company. The goal of the company was to improve its overall financials, operating, and market performance. The game was supposed to be played over 8 quarters and in the beginning of each quarter each team needs to decide on certain parameters. Based on the value you choose for these parameters and value chosen by other teams, the algorithm of game gives you the financial result of that quarter. Apart from operations decisions, teams were to take some marketing decisions like product price, marketing spend, marketing mix, positioning, and product introduction/drop etc.

After playing the game for couple of quarters, one team dropped the prices of all its products. As expected they captured maximum market share in that quarter. Other companies started bleeding because their market share was going down but operations cost was same. The team which reduced price and got more market share was happy since they were still profitable because they were able to recover operations cost from the increased revenue. They argued that this is the right strategy since they were winning market share. Seeing this other teams didn’t have any option but to reduce their product prices as well. This started a price war and after 8 quarters as anyone can guess all companies were running on huge losses. Anyways without going much into the technicality of the game, one thing was very clear that lowering price to gain market share was not the best strategy in longer term. But since there was no real money involved, our teams didn’t hesitate in making such decisions.

I feel, this pretty much is the current scenario with startups in India. I could easily draw three parallels between the marketing game and our current startup environment.

Each team wants to WIN but forgets the basic objective:

Probably when the game starts everyone keeps right objectives in mind but as time progresses objective becomes WINNING and in the process everyone loses focus on the real objective. I guess it is basic human mindset that as soon as we form teams we start thinking about WINNING and to an extent the definition of winning becomes synonymous with “other team loosing”. This probably is a very strong argument but unfortunately it’s largely true. The very entrepreneur who starts a company with an aim to make society a better place would be ready to do anything to gain market share as soon as another entrepreneur enters the market (probably with same passion).

It’s not players’ money which is at stake:

In the marketing game the players were not investing any money so they were not too serious about profit and loss, they just wanted to win by gaining more market share. I am very sure they would not have taken the same decisions if the game was played with real money. It exactly may not be true with startups, entrepreneurs do invest their money but after some time its all investors’ money and investors’ risk. So the founders are more worried about growth to justify investor’s investment than about making business sustainable.

Everyone have very short time horizon in mind:

The marketing game was played only for limited number of quarters. So nobody was thinking beyond that. Other teams who were playing the game correctly could have come out well after 10-12 quarters but since the game was only for 8 quarters nobody bothered to keep the fundamentals correct. Current startup scenario is pretty similar. Everyone has vision for very short time. The industry is so dynamic that no one wants to think for a longer term. Success and failure both happen very fast unlike traditional businesses which used to take years to become successful or fail.


The questions remain, why investors are still investing on these companies, why there is a deluge of entrepreneurs, what will be the future of these startups, is everything wrong about current startups, if not what are right fundamentals?
Source:
https://www.linkedin.com/pulse/game-thrones-part-1-story-indian-startups-himanshu-bhangre

Wednesday, May 4, 2016

Work-Wife Balance

If you are an Indian tech entrepreneur, chances are you are male and grew up in an urban middle-class household like me. Like me, your father rose up the income ladder during his lifetime and earned for the family. Like me, your mother took the lead on the home front and focussed on giving you the best education she could afford. Your parents focussed on setting the stage for you to rise up more notches in the income ladder during your lifetime and get more opportunity than they did. If you are married, chances are that your wife has had similar parenting, aspirations and educational background as you. Chances are, unlike both your mothers, she works, used to work or wants to get back to work. Chances are, you need to strike a work-wife balance.

By default, our brains are programmed to behave like our parents’. Kids don’t do what their parents tell them to do; they do what they see their parents do. The gender roles programmed in our brains are a reflection of what we saw our parents do as we grew up. The men are programmed to take responsibility of earning the lion’s share of the household income. The women are programmed to take a lion’s share of the responsibility towards a happy home and healthy kids. How can couples of today reconcile that with the mutual expectation of being equal partners?

When the wife expects the husband to share the burden of her programmed responsibility and aspires to excel in the husband’s programmed territory, an unsaid conflict arises about what is the right balance. Both husband and wife feel like fish out of water when dealing with this situation. The husband feels entitled if he supports the wife’s career more than his father did. The wife feels a sense of guilt if she does any lesser at home than her mother did. As we try to strike the balance, our children are watching. By being who we are and by doing what we are doing, we are setting the default program in their brains with regard to gender roles.

The problem is accentuated for entrepreneurs. For better or for worse, the entrepreneur’s spouse rides the emotional roller coaster of the startup from the passenger seat. The wife of the male entrepreneur is probably the most under-appreciated. The overwhelming emotional demands of the startup weighs down on the entrepreneur and he starts needing empathy from the wife. The wife’s sacrifice of de-prioritizing her career aspirations weigh down on her and she starts needing empathy from her husband. Due to the conflict between traditional gender roles and nurtured aspirations, there is an emotional deadlock. The higher the need for mutual empathy, the faster the downward spiral. As a result, the chances of reaching a breakdown in the relationship are higher amongst our generation of entrepreneurs. If you are experiencing this, the only consolation I can offer is that this is a normal occurrence.

On the bright side, double income households are turning out to be an advantage for entrepreneurs. The wife can take the risk of starting up while the husband provides steady income or vice versa. If the tolerance for pain is high, they could start up together. If they really wish to make things very difficult for themselves, they could both start up independently and simultaneously. However, that does not seem to alter the default code for who is expected to be more successful in the career and who is expected to ensure smooth running of the household. It all shows up when one of them has to give up a professional goal in favour of the spouse’s goal or a common family goal.

Think of the last few times you made a big life decision like a geographical move or a career move. I pick these examples because they are generally applicable and easy to isolate. I leave it to you to reflect on other examples that have showed up in your life. How many times did the wife draw the short straw? How many times did the husband choose to move to a new city with the leap of faith that he would figure it out? How many times did the wife give up her preferred career choice in order to support the husband? When neither gave up their top choice and chose to deal with a long-distance marriage instead, what happened eventually?

Now pause to reflect. Is there a pattern that has emerged? If it indicates an imbalance, what is the right system to follow if not traditional gender roles? Is meritocracy the answer or should there be a scorecard of sacrifices? I don’t know the answer and I doubt that any one answer exists. As there is no formula to individual happiness, fat chance that there would be one for the happiness of two or more. I do know that this is a widespread problem in our generation of entrepreneurs and one we need to resolve powerfully. It is an opportunity for us to re-define gender roles for ourselves and the next generation.

Each couple and family needs to deliberate and figure out their own right balance, which too will evolve with circumstances. Our default behaviour is unlikely to deliver the goods. With all due respect, leaning on our parents will cause more problems than it will solve. Work-wife balance might be the single most important life challenge for our generation of entrepreneurs. The problem cannot be wished away. Our next generation is counting on us to make it.

Shruti moved to the Bay Area after we got married. Two years later, we moved to Mumbai so I could start Chaupaati Bazaar. A year ago, we moved to Delhi so she could be the renewable energy regulator with CERC. We still debate endlessly about what we should eventually call home. Source:
https://www.linkedin.com/pulse/striking-work-wife-balance-kashyap-deorah

Monday, May 2, 2016

Sales is Science

Sales, like Science, have its own principles/laws which when followed assiduously leads to predictable outcomes, every single time.  I have been steadfast in following these principles, listed below, and have experienced, first hand, sales metamorphosing into science. Let us go through these principles: 

  1. Prepare hard for any sales meeting - internal or external. Do spend time to understand your client's business -  their imperatives and priorities, challenges they are faced with,  their competitors, their customers, their business financials, statements made by the CEO and board of directors, key trends impacting their industry,  government regulations - favorable or adverse. 
  2. Basis your preparation build a pitch, in layman's language, connecting the dots and detailing how your offer/solution is best suited to address client's needs. The technical details could follow, but essence is to explain the solution in plain language, and keep it simple. 
  3. Next step is to quantify, in compelling financial terms, the value of your solution. This could be cost saved, profitability improved, or sales increased. Key is to quantify the value in $$ terms. 
  4. Understand how the client will make a decision - I call it the client's decision making web. You will need to understand all those who will be involved in the decision making, and the role each individual could play in making a purchase decision. 
  5. Build a plan, with timelines, for your leaders to meet with the client's key stakeholders. Create a detailed briefing document that captures the meeting objectives, business details, possible queries/objections from the client, and expected outcomes. Schedule a 30 minute call to step your leaders through the briefing document, and solicit their feedback. Avoid briefing your executives while driving to the client's place - such briefings are seldom helpful.  These meetings, if well executed, will leave a favorable impression with the client. They will know that you have the organisation backing you. 
  6. A humble disposition is very helpful in sales. If you do not possess this disposition, naturally, do take conscious efforts to build the same. Clients love to build relationships with those who command subject matter expertise, have a point of view, and are humble
  7. Follow through, with speed, on commitments made and agreed actions.  
  8. Be obsessive about making your clients successful in their organisation

That is all! Try this out and you will see the difference. You will find a purpose in your profession. Your sales forecasts will be accurate.  Clients will respect you, and as a consequence you will be respected in your organisation. You will grow. 

Good luck selling and growing!

Source:
https://www.linkedin.com/pulse/sales-science-sriram-rajan